Oh I love conspiracies... and this sounds like one which firmly targets us, the customers.
InterLake, an advertising partner of mine, uses Sorenson Squeeze Compression Suite and a VP6 Plugin license to encode video into Flash format (flv) using the watch folder functionality and manual encoding. As a Flash Streaming provider they encode quite a number of files for testing and live use on a PC in their office running Squeeze.
At the end of August they received the following error message:
"The monthly encoding limit of 1500 and daily encoding limit of 50 have been reached". This limit is not mentioned anywhere in the License Agreement, on the Sorenson website or the knowledge base. However InterLake believes (I think rightly so) that they purchased a license that does not have any encoding limits.

Of course they enquired with Sorenson but they did so far not answer their questions. What they did get was a question in return from a Sorenson Channel Sales Manager:
"Please explain your business model and let me know what you are doing. Why are you encoding this many files per day?"
Further enquiries to Sorenson to explain this license restriction and where they alert customers to this restriction were not answered.
Time for Sorenson to step forward I think. I'm no lawyer but if this limit isn't mentioned anywhere in the license agreement then I don't see any rights for imposing it. Heck, this would be a bit like Flash 8 Basic saying to you: "Sorry, but you've written 200 lines of Actionscript code today, if you want to write any more then please explain your business model to us or upgrade to Flash 8 Pro".
While I personally think that this limitation is ridiculous and probably unenforcable it should be in the public domain as it may affect your purchasing decisions. I invite Sorenson to comment on this issue and I am happy to publish their unedited reply.
InterLake, an advertising partner of mine, uses Sorenson Squeeze Compression Suite and a VP6 Plugin license to encode video into Flash format (flv) using the watch folder functionality and manual encoding. As a Flash Streaming provider they encode quite a number of files for testing and live use on a PC in their office running Squeeze.
At the end of August they received the following error message:
"The monthly encoding limit of 1500 and daily encoding limit of 50 have been reached". This limit is not mentioned anywhere in the License Agreement, on the Sorenson website or the knowledge base. However InterLake believes (I think rightly so) that they purchased a license that does not have any encoding limits.

Of course they enquired with Sorenson but they did so far not answer their questions. What they did get was a question in return from a Sorenson Channel Sales Manager:
"Please explain your business model and let me know what you are doing. Why are you encoding this many files per day?"
Further enquiries to Sorenson to explain this license restriction and where they alert customers to this restriction were not answered.
Time for Sorenson to step forward I think. I'm no lawyer but if this limit isn't mentioned anywhere in the license agreement then I don't see any rights for imposing it. Heck, this would be a bit like Flash 8 Basic saying to you: "Sorry, but you've written 200 lines of Actionscript code today, if you want to write any more then please explain your business model to us or upgrade to Flash 8 Pro".
While I personally think that this limitation is ridiculous and probably unenforcable it should be in the public domain as it may affect your purchasing decisions. I invite Sorenson to comment on this issue and I am happy to publish their unedited reply.


The material looked great, but there was just one problem: the software didn't embed any metadata, so no time elapsed, no progress bar, etc, etc.
I was perplexed: there was a free, open-source metadata injector that could do so retrospectively, so how come
I called up in a bit of a fury and talked to a lovely chap who arranged for delivery of Squeeze 4 for free on the grounds that he too had suggested that letting customers find out only after purchase was stupidly short-term-ist but had been flattened by Marketing.
Net result: I'm posting story about how shifty Sorenson's marketing department are, in response to another one, in a place read by the people they're meant to be marketing to. Good work chaps.
What does that have to do with it? It's part of my business, that's why! jackasses.
Sorry, you're screwed. No reinstall, no support. No nothing. I've been knocking on On2's door for a month and no real help from them. I did manage to get one of their lawyers on the phone who said he'd pass the message on to the guys who were supposed to be handling the issue. This whole thing, Sorenson, On2, even Adobe to some degree (FMS licensing) stinks. Our company has wasted far too many hours dealing with this kind of corporate nonsense. Which, frankly, is based on greed.
What I do know is that On2 suffered badly from piracy (who didn't). So they take a kind of hardware fingerprint of your system and tie it to the serial number. In order to install the app again you need to uninstall it first.
I feel for you though as I can see how this system can turn into a nightmare if the install only half succeeds and you maybe can't uninstall successfully...
The encoding limits we place on Sorenson Squeeze are by no means a conspiracy targeting customers. The simple reality is that the Squeeze product is licensed for desktop use, not for enterprise-level applications such as one might find at a video sharing site, for example, where systems will encode thousands of videos per day. For that level of volume, we need to charge a price more in line with enterprise server software rather than desktop software.
This restriction is in part a result of the third-party technology that is part of Squeeze. The licenses we have with our partners do no permit us to provide enterprise-level encoding capability at desktop pricing.
Our encoding limits are not imposed if a user is interacting with Squeeze through the UI (a true desktop application), but are imposed if the tool is being driven through the watch folder or command line interfaces.
We are currently finalizing our pricing model for high volume encoding. However, the fact that our pricing is not yet communicated to our customer base is a significant error on our part, and I agree that it's not fair for us to impose this limit.
So for the time being, I invite any of you who have been impacted by this limit to contact our support group (801.313.8150, or support@sorensonmedia.com) so we can work out an arrangement that allows you to use Sorenson Squeeze as needed until we properly post and implement our new pricing information for high volume users.
I look forward to hearing from any of you who wish to speak with us, so we can understand your usage characteristics, and how we can best meet your needs.
Sincerely,
Matt Cupal
President & COO
Sorenson Media
Dirk Heuser
I'm only guessing here, but if that message was not a result of Sorenson software calling home and alerting Sorenson of the number of files encoded, then it must have been programmed into the released application. If that is true then Sorenson programmers coded that message after being instructed by their manager. If that is true, their manager was informed by Matt and/or whomever else that was aware of the limiting licensing agreements. The point is that it isn't a result "product changes" as much as convenient "marketing oversite". Another common business practice these days. We're all used to this, no?
Anyhow, otherwise Matt's response to this issue is well worded, politically-correct, and common. It sounds like if any current customers have a problem with it, a new deal can be negotiated to resolve the problem. So don't jump ship so fast Dirk.
We ask our lawyer and he says if you use this kind of software in your company
for an encoding job ( for your customer ) you dont have the rights for commerical
mp3 encoding!!!
Here is the original license agreement from sorenson !!!
Note: The MPEG Layer 3 audio encoding technology is licensed by Fraunhofer IIS
and Thompson Multimedia. Supply of this product only conveys a license for private,
non-commercial use and does not convey a license nor imply any right to use this
product in any commercial (i.e., revenue-generating) real time broadcasting
(terrestrial, satellite, cable, and/or any other media), broadcasting / streaming via
Internet, intranets, and/or other networks or in other electronic content distribution
systems, such as pay-audio or audio-on-demand applications. An independent license
for such use is required. For details, please visit http://www.mp3licensing.com.
Supply of this product does not convey a license under the relevant intellectual
property of Thomson multimedia and/or Fraunhofer Gesellschaft nor imply any
right to use this product in any finished end user or ready-to-use final product.
An independent license for such is required. For details, please visit
http://www.mp3licensing.com.
Beware for buying sorenson stuff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Beware for buying sorenson stuff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Beware for buying sorenson stuff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Beware for buying sorenson stuff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Regards
Jonas Engfield, Netherland
>"This is unbelievable. We test it with our sorenson software and we got the same results/problems in our TV-Studio. We will not use this software more or buy software from this company. Thanks for posting this!"
Give me a break! The COO of their company takes the time to first explain the reason for doing this. "The simple reality is that the Squeeze product is licensed for desktop use, not for enterprise-level applications such as one might find at a video sharing site, for example, where systems will encode thousands of videos per day. For that level of volume, we need to charge a price more in line with enterprise server software rather than desktop software.
This restriction is in part a result of the third-party technology that is part of Squeeze. The licenses we have with our partners do no permit us to provide enterprise-level encoding capability at desktop pricing."
Then he admits that they made a mistake in implementation and would be willing to take care of any customer dealing with this issue until they have released that solution.
In response you slam them and say you will never buy there products again. Okay, that makes a lot of sense. Not! You want to buy a desktop PC application for a TV Studio where thousands to millions of dollars are spent and made but you wouldn't be willing to pay a little more for a prospective Commercial license of a product that can truly support what you are doing.
>Posted By Jonas Engfield / Posted At 9/11/06 12:11 AM
>We ask our lawyer and he says if you use this kind of software in your company
for an encoding job ( for your customer ) you dont have the rights for commerical
mp3 encoding!!!
Maybe you should do a little more research. That isn't Sorenson's license. That is Fraunhofer's license. It is applicable to all and any application with MP3. So, I guess you should be saying. Beware for buying MP3 stuff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Absurd!
If you buy a car, do you pay more for it if you intend to use it as a taxi? No. If you buy dinner plates, do you pay more for them if you plan to use them in a restaurant? No. If you buy a PC or Mac for business purposes, do you pay more for it than you would for personal use? No.
Funny... if you buy FMS, Flash, Illustrator, or most of the other Abobe products for commercial purposes, you still pay the same as if you bought it for personal use. At least there's a little justice there.
I'm all for people making a good return on their investment in developing software, but I consider separate commercial pricing to be a bit of a bully tactic on the part of the software manufacturers. It's fine for them to name their price for their product, but they seem to want a piece of our action as well, and that's simply a load of crap if you ask me.
Many software manufacturers really need to spend a little more time thinking about customer loyalty in general. If you're going to be a good con man, you have to remember that you can't milk your mark too hard if you want to milk them again in the future. If you piss of your customer base by demanding more than you should for your product (or start playing "let's make a deal" games), you'll find that your customer base will begin to deteriorate as soon as there is a viable alternative to your product... and the open source community is pretty good at making that happen.
by Stefan / Posted At 9/11/06 12:34 PM
"Thank you Sorensen by responding to this thread. You are, however, hiding (again) behind some bogus arguments and clearly showing, that the customer is not the top priority in your company. Sooner or later you will notice that this is not the way to move your company forward."
was another Stefan and not myself. Just to avoid confusion.
I looked at the limitations as well and the user is only limited to 50 a day for the remainder of the month that they hit 1500 encodes in. I do A LOT of encoding and I haven't hit that limit in a months time. I do 50 or more once in a while but not every day. If I hit the limitation I probably would hit that number somewhere around the end of the month and then it would be a clean slate again when the new month started. I agree that fifty encodes in a day might be possible but to maintain that for thirty days? That's a lot of encoding! That doesn't sound like a standard desktop user to me. It sounds like an encoding business. Where can I submit my resume for a pro compressionist? :-)
Interestingly, I did not get such message...
Does this mean that this problem does not exist any more???
Oh, I think I have bought the Squeeze and VP6 around May or June of 2006 if it matters...
Ciao...
CyanBlue
CyanBlue
dont get your marble sacks in a bunch over this.
peace
The problem is that I now know that Sorenson is monitoring my usage (no bug surprise here, I guess I can live with that) and are apparently changing the contract agreement *after* I have bought the product and that's what gets me. All I'd ask for is that any limitations of the software are made clear BEFORE purchase, not after. Sorenenson does a poor job of that to put it mildly. Who's to say there aren't other limits waiting to be discovered?
Euro trailer trashy, margeschott and others appear to see no problem here and that's fine. I disagree and find this kind of arrangement appauling.
Let me clarify again: I can live with the actual issue that is the encoding limit but I don't like the principle of making one-sided changes to a contract after purchase.
I would venture to say that most users of Sorenson are using it for commercial production of some sort, but for "small business" style work. Matt Cupal, you are correct that you have every right to charge differently for "enterprise level encoding". However you might consider that this is not a traditional established software market. As online video comes into its own as an industry, a plethora of new uses and users will emerge. Tightening your licensing noose may cut off the air supply for many of the higher volume yet still-small video applications that will emerge. The pie will remain smaller than it ought to -- until one of your competitors steps up to offer a more reasonable licensing regime.
You have an excellent product, and we're willing to pay reasonably for its use. Please consider the bigger picture as you set your high-volume-user pricing.
("New Licensing Models Respond to Demand for Large-Scale High-Volume Encoding and Compression Solutions")
I. You or your customers or 3rd party users may not utilize the Software or its ?Command Line? functionality to create or enable or otherwise facilitate a web based or internet based self-service business, examples of which would include but not be limited to: customers or other 3rd party users (a) uploading audio and/or video data files and having them automatically compressed by the Software, (b) transcoding of audio and/or video data files using the Software or (c) self publishing audio and/or video data files using the Software.
J. You or your customers or 3rd party users may not exceed the monthly encoding limit enforced by the Software. For the base Sorenson Squeeze license this limit is 1500 files encoded per month. Versions of the Software with higher encoding limits are available from SMI.
all i gotta say...thats gay...
On a serious note, I wonder if the 50/1500 limit is built-in or monitored?
Question for aardvark, or any other software developer, >> is it built into the app OR monitored /communicating w/ Sorenson Corporate?
Here are some responses to comments outlined above:
jagsinc: If you read through all the comments, you'll see that it's a software based limitation. You can specifically tell that by reading Dave's comment. Dave changes the local system clock and advances it by month in order to circumvent the encoding limitation.
aardwark: I totally agree with you; It's the principle, and these terms & conditions should be made clear to the perspective buyer prior to purchase. Your analogies are hilarious, love the hammer one.
margeschott: Your comment just pushed a button with me. Just b\c someone has a high daily encode count doesn't mean that they are in the adult industry. Your comment was totally unwarranted, stereotypical and uncalled for. I will follow your example and make some assumptions about you.
I deduct that you're a middle aged woman who loves to jump to conclusions based on her own limited experience. And you probably live in Massachusetts?
Did you like that? Right, I didn't think so. Please think before you write.